Zendesk

@Zendesk · San Francisco, CA 94103 · joined 29 May 2008

Put AI agents to work across your business with Specialized Agents from Zendesk. | 🔗: https://t.co/mY4lRKYNIt

102 411Followers

1 755Following

58 093Posts total

3.4KViews on collected posts

Derniers posts

Zendesk@Zendesk16 Sep

@Zendesk This is the shift a lot of support teams are missing. One general-purpose bot trying to cover every ticket type ends up mediocre at all of them. Narrower agents with clear scope feels a lot closer to how you'd staff a real team. 4 views · 0 likes · 0 reposts · 0 replies Open on X →

Zendesk@Zendesk15 Sep

Trodo is proving that great automation is not about adding more chat. It is about resolving the work that does not need a human: https://t.co/C3XOo5Ibd1 https://t.co/rds1Bn67GV

446 views · 1 likes · 1 reposts · 1 replies Open on X →

Zendesk@Zendesk15 Sep

The hardest service work happens behind the conversation. Introducing Zendesk Custom Agents: AI specialists built for the policies, exceptions, and complex workflows that make your business unique: https://t.co/BDAoqakC6Q https://t.co/uY8LhzucWX

437 views · 0 likes · 0 reposts · 1 replies Open on X →

Zendesk@Zendesk15 Sep

The biggest AI agent mistake? Starting with the model, not the work. Great agents need: 1. A clear job 2. The right context 3. The ability to act That’s how Zendesk Industry Agents bring specialized expertise to real business outcomes: https://t.co/3XhJwtRNFD https://t.co/WOw3y

497 views · 0 likes · 0 reposts · 0 replies Open on X →

Zendesk@Zendesk15 Sep

AI is taking on more of the work. The bar for service is rising. Join 30,000+ leaders at Zendesk AI Summit on November 12 to hear from visionaries at @OpenAI and @Lovable, see what is next in agentic service, and turn AI ambition into real resolution: https://t.co/sQdEFtqtq4 htt

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632 views · 0 likes · 0 reposts · 0 replies Open on X →

Zendesk@Zendesk14 Sep

@Zendesk "Generic AI had a good run" is a great way to put it. The novelty of a single chatbot that can kind of do everything is wearing off, and what's replacing it is narrower agents that actually know your workflows and policies. Specialization beats generality once you need r 12 views · 1 likes · 0 reposts · 0 replies Open on X →

Zendesk@Zendesk14 Sep

One AI agent can’t do it all. Outcomes take a workforce. Meet Zendesk Specialized Agents: Built for specific work, customizable to your workflows, and ready to turn intent into action. Generic AI had a good run. It’s time to specialize: https://t.co/u6ncUXXWey https://t.co/qTQ

0:10

1.3K views · 4 likes · 1 reposts · 3 replies Open on X →

Face aux comptes de taille comparable

7 posts des 90 derniers jours, à côté de la tranche de 100K–1M abonnés. en dessous de ses pairs à la fois en portée et en engagement.

Vues médianes446ce compte5 971médiane pour 100K–1M

Portée, %0.44%ce compte1.60%médiane pour 100K–1M

Engagement, %0.23%ce compte1.03%médiane pour 100K–1M

Indicateur	Ce compte	Médiane pour 100K–1M	Rapport
Vues médianes par post	446	5 971	0.07×
Portée (vues ÷ abonnés)	0.44%	1.60%	0.27×
Taux d'engagement	0.23%	1.03%	0.22×

Autres comptes de cette tranche → Comparer avec un autre compte → Comment ces repères sont établis →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

1.3K14 Sep

63215 Sep

497

437

446

416 Sep

Last 7 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.75%14 Sep

8.33%

0.00%15 Sep

0.00%

0.23%

0.67%

0.00%16 Sep

Reactions — likes, reposts, replies and quotes — divided by views. Median for 100K–1M accounts is 1.03%.

What the audience does

Likes40.0%6 in total

Reposts13.3%2 in total

Replies33.3%5 in total

Quotes13.3%2 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

Derniers posts

Face aux comptes de taille comparable

Growth & engagement

Views per post

Engagement rate per post

What the audience does

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