John Lewis & Partners Customer Service

@johnlewishelp · We're online Mon-Fri 8am-8pm,Sat 8am-6.30pm & Sun 10am-6pm.📱#WeArePartners · joined 17 Aug 2010

The official customer service Twitter account for John Lewis & Partners. Follow @johnlewisretail for news, views & events.

29 657Followers

8Following

249 359Posts total

6.5KViews on collected posts

Derniers posts

John Lewis & Partners Customer Service@johnlewishelp5 Aug

@johnlewishelp Thanks Danielle. I appreciate your response. This is my fourth contact today. Can you tell me when the case manager will be in touch — today or tomorrow? My kitchen waste was left disconnected by your team and I've paid £179.95 for installation, recycling and a tim 79 views · 0 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp5 Aug

@SamS_27 "Hi Sam, I received your DM with your details. I'm unable to reply directly via DM, but I want to reassure you that I've passed all your concerns on to your dedicated case manager. They'll review everything & reach out to you as soon as possible to resolve this.^Danielle 1.7K views · 1 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp22 Jul

@burmesecatlady Hi there, I'm not able to reply to your DM directly as you do not follow us, however, thanks for letting us know you were able to speak to our Customer Service team about this. ^Steph 1.7K views · 0 likes · 0 reposts · 0 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp10 Jul

@K92625826 Hi Katy I can see that you have raised a case as well for this. I am able to refund the delivery charge back to a gift card if you would prefer. ^Kirstie 2K views · 0 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp2 May

@feesaysrelax I have replied to your DM. ^Kirstie 601 views · 0 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp2 May

@Piethagoram Hi Martin, If you email the rewards team at myjl@johnlewis.co.uk they will be able to advise on the code you are trying to use. ^Jamie 443 views · 0 likes · 0 reposts · 0 replies Open on X →

Face aux comptes de taille comparable

4 posts des 90 derniers jours, à côté de la tranche de 10K–100K abonnés. diffusé largement, mais peu de ces spectateurs réagissent.

Vues médianes1 674ce compte956médiane pour 10K–100K

Portée, %5.65%ce compte3.36%médiane pour 10K–100K

Engagement, %0.08%ce compte1.90%médiane pour 10K–100K

Indicateur	Ce compte	Médiane pour 10K–100K	Rapport
Vues médianes par post	1 674	956	1.75×
Portée (vues ÷ abonnés)	5.65%	3.36%	1.68×
Taux d'engagement	0.08%	1.90%	0.04×

Autres comptes de cette tranche → Comparer avec un autre compte → Comment ces repères sont établis →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

4432 May

601

2K10 Jul

1.7K22 Jul

1.7K5 Aug

Last 6 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.00%2 May

0.17%

0.05%10 Jul

0.00%22 Jul

0.12%5 Aug

1.27%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.90%.

What the audience does

Likes16.7%1 in total

Replies66.7%4 in total

Bookmarks16.7%1 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.