John Lewis & Partners Customer Service

@johnlewishelp · We're online Mon-Fri 8am-8pm,Sat 8am-6.30pm & Sun 10am-6pm.📱#WeArePartners · joined 17 Aug 2010

The official customer service Twitter account for John Lewis & Partners. Follow @johnlewisretail for news, views & events.

29 657Followers

8Following

249 359Posts total

6.5KViews on collected posts

Posts recentes

John Lewis & Partners Customer Service@johnlewishelp5 Aug

@johnlewishelp Thanks Danielle. I appreciate your response. This is my fourth contact today. Can you tell me when the case manager will be in touch — today or tomorrow? My kitchen waste was left disconnected by your team and I've paid £179.95 for installation, recycling and a tim 79 views · 0 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp5 Aug

@SamS_27 "Hi Sam, I received your DM with your details. I'm unable to reply directly via DM, but I want to reassure you that I've passed all your concerns on to your dedicated case manager. They'll review everything & reach out to you as soon as possible to resolve this.^Danielle 1.7K views · 1 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp22 Jul

@burmesecatlady Hi there, I'm not able to reply to your DM directly as you do not follow us, however, thanks for letting us know you were able to speak to our Customer Service team about this. ^Steph 1.7K views · 0 likes · 0 reposts · 0 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp10 Jul

@K92625826 Hi Katy I can see that you have raised a case as well for this. I am able to refund the delivery charge back to a gift card if you would prefer. ^Kirstie 2K views · 0 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp2 May

@feesaysrelax I have replied to your DM. ^Kirstie 601 views · 0 likes · 0 reposts · 1 replies Open on X →

John Lewis & Partners Customer Service@johnlewishelp2 May

@Piethagoram Hi Martin, If you email the rewards team at myjl@johnlewis.co.uk they will be able to advise on the code you are trying to use. ^Jamie 443 views · 0 likes · 0 reposts · 0 replies Open on X →

Em comparação com contas do mesmo porte

4 posts dos últimos 90 dias, ao lado da faixa de 10K–100K seguidores. aparece para muita gente, mas poucos desses espectadores reagem.

Mediana de visualizações1 674esta conta968mediana para 10K–100K

Alcance, %5.65%esta conta3.43%mediana para 10K–100K

Engajamento, %0.08%esta conta1.91%mediana para 10K–100K

Métrica	Esta conta	Mediana para 10K–100K	Proporção
Mediana de visualizações por post	1 674	968	1.73×
Alcance (visualizações ÷ seguidores)	5.65%	3.43%	1.65×
Taxa de engajamento	0.08%	1.91%	0.04×

Outras contas desta faixa → Comparar com outra conta → Como estas referências são construídas →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

4432 May

601

2K10 Jul

1.7K22 Jul

1.7K5 Aug

Last 6 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.00%2 May

0.17%

0.05%10 Jul

0.00%22 Jul

0.12%5 Aug

1.27%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.91%.

What the audience does

Likes16.7%1 in total

Replies66.7%4 in total

Bookmarks16.7%1 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.