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HMRC Customer Support

@HMRCcustomers · UK · joined 28 Oct 2014

We can help with general queries about HMRC products & services. Monday to Friday 8am - 8pm, Saturday 8am - 4pm. No personal info please. DMs are not monitored.

120 491Followers
5Following
899 108Posts total
226.6KViews on collected posts

Ultimi post

Good morning, we're here until 8pm to answer your general queries. Please don't post any personal details. ❎ Parent hack unlocked. 🔓 Download the HMRC app to quickly and easily manage your Child Benefit. When you're on it, you're on it. 👇 https://t.co/wRUiDWsOOs https://
Advertisement image showing a person in a bubble bath, holding up a smartphone displaying the HMRC app. Text reads: 'Manage your Child Benefit easily on the HMRC app. You're on it.' HM Revenue and Customs logo at the bottom.
2.2K views · 0 likes · 0 reposts · 3 replies Open on X →
We're now closed for the day and will be back at 8am tomorrow. Newly self-employed? 🤷 You may need to complete a tax return and register for #SelfAssessment. ☑️ Use our online tool to check if you need to complete a return below. ⬇️ https://t.co/HRCA2oIysE https://t.co/sBwr
2.1K views · 0 likes · 0 reposts · 0 replies Open on X →
Good morning, we're here until 8pm to answer your general queries. 🖥️ Please don't post any personal details. ❎ https://t.co/MKjuVOGA7Y
0:10
2.9K views · 2 likes · 0 reposts · 10 replies Open on X →
@HMRCcustomers How can I change a cheque to a personal UK bank account for my tax refund. 18 views · 1 likes · 0 reposts · 0 replies Open on X →
We're now closed for the day and will be back at 8am on Monday 7 September. 📆 We'll answer any missed queries then. ✅ https://t.co/z1RyyX21FY
0:10
2.9K views · 0 likes · 0 reposts · 2 replies Open on X →
@HMRCcustomers @HMRCgovuk @HMRCpressoffice I have waited on the phone for 75 minutes and just been cut off. Why won’t you answer our phone calls. Why are you in this app when YOU won’t even answer our questions either. Waste of time. 708 views · 6 likes · 0 reposts · 4 replies Open on X →
@HMRCgovuk @HMRCpressoffice If you receive contact from an account pretending to be HMRC, do not engage, and report it to us below. 👇 https://t.co/dOafg6ZdLM 4.9K views · 8 likes · 1 reposts · 10 replies Open on X →
🚨 SCAM ALERT! 🚨 We’ve identified a scam on X involving some accounts impersonating HMRC or our customer service advisers. ❌ We'll never ask for personal or bank information via social media. ✅Our only accounts on X are @HMRCgovuk, @HMRCcustomers, and @HMRCpressoffice. https://
210.9K views · 67 likes · 30 reposts · 474 replies Open on X →

Rispetto ad account della stessa dimensione

5 post degli ultimi 90 giorni, accanto alla fascia di 100K–1M follower. copertura nella norma per la sua dimensione, reazione più debole della media.

Visualizzazioni mediane2 176questo account4 786mediana per 100K–1M
Copertura, %1.81%questo account1.76%mediana per 100K–1M
Interazione, %0.14%questo account1.30%mediana per 100K–1M
MetricaQuesto accountMediana per 100K–1MRapporto
Visualizzazioni mediane per post2 1764 7860.45×
Copertura (visualizzazioni ÷ follower)1.81%1.76%1.03×
Tasso di interazione0.14%1.30%0.11×

Altri account di questa fascia →   Confronta con un altro account →   Come sono costruiti questi parametri →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

210.9K26 Sep
4.9K
7083 Feb
2.9K5 Sep
186 Sep
2.9K7 Sep
2.1K
2.2K8 Sep

Last 8 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.27%26 Sep
0.39%
1.41%3 Feb
0.07%5 Sep
5.56%6 Sep
0.42%7 Sep
0.00%
0.14%8 Sep

Reactions — likes, reposts, replies and quotes — divided by views. Median for 100K–1M accounts is 1.30%.

What the audience does

Likes13.2%84 in total
Reposts4.9%31 in total
Replies78.8%503 in total
Quotes0.9%6 in total
Bookmarks2.2%14 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

Account simili