Telstra
@Telstra · Australia · joined 30 Jul 2009
Need help? @Mention us in your post, and general queries will be answered between 8am-10pm AEDT. For account support, you can visit the MyTelstra app for assist
109 092Followers
7 820Following
850 824Posts total
558.8KViews on collected posts
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@Telstra Awesome! Imagine being in the middle of the great Outback where there's no cell reception and your car breaks down — voila, Starlink to the rescue! 🛰📲🫶
228 views · 4 likes
· 0 reposts · 0 replies
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It started with texts.
Now it's checking the weather, loading maps when you're off-road, or WhatsApp'ing Mum an "I'm here".
From today, eligible customers using compatible devices can access selected apps with new satellite to mobile capabilities. https://t.co/c8HdrJQZ7d
164.2K views · 87 likes
· 14 reposts · 11 replies
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@Telstra Cool. Now I'm going to pay my bill late and then I'll send you an apology letter the following week + assume that you guys are cool with it, seeing as you guys think that mere words are an acceptable way to make up for a mistake
1.9K views · 94 likes
· 1 reposts · 2 replies
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More details about what occurred is available on here 👉 https://t.co/YchsEx9RjH
If you want to get in contact or make a complaint, please visit here 👉 https://t.co/1HZgE1XGbF
(8/8)
5.7K views · 3 likes
· 2 reposts · 3 replies
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We take our responsibility as Australia's largest telco extremely seriously. Thank you for your patience as we worked through this, and for the trust you place in us. We don't take it for granted.
Vicki Brady, Telstra CEO
(7/8)
6K views · 3 likes
· 1 reposts · 7 replies
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We've also seen some reports of customers receiving calls from fraudsters trying to take advantage of this moment. Please be extra careful of calls you receive from people claiming to be from Telstra. If you're unsure, hang up and call us directly.
(6/8)
4.4K views · 1 likes
· 0 reposts · 2 replies
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We understand what caused the issue and will complete a full investigation and take what we learn to make our network stronger. You have my commitment on that.
(5/8)
4.4K views · 1 likes
· 0 reposts · 2 replies
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Networks are large and complex, and we invest significantly in the resilience of our network. When something goes wrong, we're committed to taking accountability, giving you clear information, and fixing issues as quickly as possible.
(4/8)
6.7K views · 4 likes
· 1 reposts · 8 replies
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We know how much people rely on us to keep in touch, do their work, run businesses and stay safe. It's extremely frustrating when mobile services aren't available, and we're deeply sorry for the impact this had on so many people.
(3/8)
5.4K views · 3 likes
· 1 reposts · 2 replies
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An issue in our mobile network caused significant disruption to our customers and to Australians.
(2/8)
5.8K views · 3 likes
· 1 reposts · 1 replies
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Transcript 👇
Sorry we let you down.
Last week we let you down, and I am sorry for that.
(1/8)
6.9K views · 3 likes
· 1 reposts · 3 replies
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A message from our CEO, Vicki Brady. https://t.co/1DBVETesRt
210.1K views · 178 likes
· 23 reposts · 203 replies
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⚠️ We're looking into an issue affecting some mobile calls and data connections. If you're having trouble connecting at first, try again as it may work on a retry. We're on it and will share an update as soon as it's fixed. Thanks for bearing with us.
102.6K views · 164 likes
· 40 reposts · 256 replies
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⚠ We're currently investigating an issue making and receiving calls, including calls to 000, on older Apple devices. We're working on this as a priority with Apple and will share updates as we have them. (1/2)
21.6K views · 23 likes
· 7 reposts · 22 replies
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⚠️ If you're trying to reach us on 132200 or 132000 your call may not be going through. We're on the issue and working to get it fixed ASAP. You can still request a call or send us a message via the My Telstra app. We'll let you know when the numbers are back online.
12.1K views · 5 likes
· 2 reposts · 32 replies
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Growth & engagement
How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.
Views per post
210.1K13 Jul
6.9K
5.8K
5.4K
6.7K
4.4K
4.4K
6K
5.7K
1.9K
164.2K27 Jul
63928 Jul
228
139
Last 14 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.
Engagement rate per post
0.22%13 Jul
0.13%
0.09%
0.13%
0.20%
0.07%
0.07%
0.18%
0.14%
5.11%
0.07%27 Jul
0.31%28 Jul
1.75%
0.72%
Reactions — likes, reposts, replies and quotes — divided by views.
What the audience does
Likes40.0%578 in total
Reposts6.5%94 in total
Replies38.4%555 in total
Quotes8.6%124 in total
Bookmarks6.6%95 in total
Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.
The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.
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