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Shep Hyken ✓

@Hyken · St. Louis, MO · joined 11 Feb 2009

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!

104 783Followers

12 731Following

96 017Posts total

5.1KViews on collected posts

Últimas publicaciones

Shep Hyken ✓@Hyken4 Sep

People no longer compare you just to your direct competitors. They compare you to the positive experiences they’ve had with companies in any industry! 1.5K views · 13 likes · 3 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken4 Sep

Why do customers choose one business over another? Often, the answer is simple: convenience. In this episode of the Super Amazing Show, Brittany and I discuss a customer experience strategy from Rodeo Dental that challenges the traditional appointment model. Instead of making h 370 views · 2 likes · 0 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken3 Sep

Access means being there for your customer. And being there for your customer means giving them what they want and expect in the areas of availability, communication, and location. 1.5K views · 8 likes · 2 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken3 Sep

Earlier this year, I wrote about the idea that we should have a one-word description to define the problem we solve for our customers. I used my keynote speaking and consulting business around customer experience as an example. The one-word problem I solve for my clients is https 376 views · 3 likes · 1 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken2 Sep

Before you rule out a delivery option, consider how likely today’s customers are to expect to have things delivered. We used to have to stand in line to get concert tickets. Now we buy them online and have them delivered to our phone weeks or months before the event! 1.3K views · 7 likes · 1 reposts · 1 replies Open on X →

Frente a cuentas del mismo tamaño

5 publicaciones de los últimos 90 días, junto al rango de 100K–1M seguidores. justo en la mediana de su rango de seguidores.

Visualizaciones medianas1 340esta cuenta5 983mediana de 100K–1M

Alcance, %1.28%esta cuenta1.49%mediana de 100K–1M

Interacción, %0.81%esta cuenta0.93%mediana de 100K–1M

Métrica	Esta cuenta	Mediana de 100K–1M	Proporción
Visualizaciones medianas por publicación	1 340	5 983	0.22×
Alcance (visualizaciones ÷ seguidores)	1.28%	1.49%	0.86×
Tasa de interacción	0.81%	0.93%	0.87×

Otras cuentas de este rango → Comparar con otra cuenta → Cómo se construyen estas referencias →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.