Shep Hyken ✓

@Hyken · St. Louis, MO · joined 11 Feb 2009

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!

104 783Followers

12 731Following

96 017Posts total

5.1KViews on collected posts

Against accounts of the same size

5 posts from the last 90 days, next to the 100K–1M follower range. below its peers on both reach and engagement.

Median views1 340this account4 505median for 100K–1M

Reach, %1.28%this account1.88%median for 100K–1M

Engagement, %0.81%this account1.48%median for 100K–1M

Metric	This account	Median for 100K–1M	Ratio
Median views per post	1 340	4 505	0.30×
Reach (views ÷ followers)	1.28%	1.88%	0.68×
Engagement rate	0.81%	1.48%	0.55×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

1.3K2 Sep

3763 Sep

1.5K

3704 Sep

1.5K

Last 5 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.67%2 Sep

1.06%3 Sep

0.69%

0.81%4 Sep

1.03%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 100K–1M accounts is 1.48%.

What the audience does

Likes71.7%33 in total

Reposts15.2%7 in total

Replies2.2%1 in total

Quotes2.2%1 in total

Bookmarks8.7%4 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

Latest posts

People no longer compare you just to your direct competitors. They compare you to the positive experiences they’ve had with companies in any industry! 1.5K views · 13 likes · 3 reposts · 0 replies 04 Sep 2026 Why do customers choose one business over another? Often, the answer is simple: convenience. In this episode of the Super Amazing Show, Brittany and I discuss a customer experience strategy from Rodeo Dental that challenges the traditional appointment model. Instead of making h 370 views · 2 likes · 0 reposts · 0 replies 04 Sep 2026 Access means being there for your customer. And being there for your customer means giving them what they want and expect in the areas of availability, communication, and location. 1.5K views · 8 likes · 2 reposts · 0 replies 03 Sep 2026 Earlier this year, I wrote about the idea that we should have a one-word description to define the problem we solve for our customers. I used my keynote speaking and consulting business around customer experience as an example. The one-word problem I solve for my clients is https 376 views · 3 likes · 1 reposts · 0 replies 03 Sep 2026 Before you rule out a delivery option, consider how likely today’s customers are to expect to have things delivered. We used to have to stand in line to get concert tickets. Now we buy them online and have them delivered to our phone weeks or months before the event! 1.3K views · 7 likes · 1 reposts · 1 replies 02 Sep 2026