Shep Hyken ✓

@Hyken · St. Louis, MO · joined 11 Feb 2009

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!

104 783Followers

12 731Following

96 017Posts total

5.1KViews on collected posts

Последние посты

Shep Hyken ✓@Hyken4 Sep

People no longer compare you just to your direct competitors. They compare you to the positive experiences they’ve had with companies in any industry! 1.5K views · 13 likes · 3 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken4 Sep

Why do customers choose one business over another? Often, the answer is simple: convenience. In this episode of the Super Amazing Show, Brittany and I discuss a customer experience strategy from Rodeo Dental that challenges the traditional appointment model. Instead of making h 370 views · 2 likes · 0 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken3 Sep

Access means being there for your customer. And being there for your customer means giving them what they want and expect in the areas of availability, communication, and location. 1.5K views · 8 likes · 2 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken3 Sep

Earlier this year, I wrote about the idea that we should have a one-word description to define the problem we solve for our customers. I used my keynote speaking and consulting business around customer experience as an example. The one-word problem I solve for my clients is https 376 views · 3 likes · 1 reposts · 0 replies Open on X →

Shep Hyken ✓@Hyken2 Sep

Before you rule out a delivery option, consider how likely today’s customers are to expect to have things delivered. We used to have to stand in line to get concert tickets. Now we buy them online and have them delivered to our phone weeks or months before the event! 1.3K views · 7 likes · 1 reposts · 1 replies Open on X →

На фоне аккаунтов своего размера

5 постов за последние 90 дней рядом с диапазоном 100K–1M подписчиков. ровно на медиане своего диапазона подписчиков.

Медианные просмотры1 340этот аккаунт5 983медиана для 100K–1M

Охват, %1.28%этот аккаунт1.49%медиана для 100K–1M

Вовлечённость, %0.81%этот аккаунт0.93%медиана для 100K–1M

Показатель	Этот аккаунт	Медиана для 100K–1M	Отношение
Медианные просмотры на пост	1 340	5 983	0.22×
Охват (просмотры ÷ подписчики)	1.28%	1.49%	0.86×
Вовлечённость	0.81%	0.93%	0.87×

Другие в этом диапазоне → Сравнить с другим аккаунтом → Как считаются эти ориентиры →

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