Aetna

@AetnaHelp · Hartford, CT and Global · joined 10 Feb 2012

We are your official Aetna Customer Service Twitter reps, here to help, listen and learn from you. Tweet with us 8am to 10pm EST, 7 days a week.

17 407Followers

4 025Following

86 029Posts total

2.3KViews on collected posts

Latest posts

Aetna@AetnaHelp17 Sep

@AncestryRoads Hi, thank you for following. We've sent you a direct message with our contact information, so we can assist. Sincerely, Christopher, AetnaHelp 337 views · 0 likes · 0 reposts · 0 replies Open on X →

Aetna@AetnaHelp3 Sep

@VinniePolitan Hi. We're available 7 days a week, if we can assist now or in the future. Feel free to follow and send us a direct message anytime. Thank you, Derrick, AetnaHelp 453 views · 0 likes · 0 reposts · 0 replies Open on X →

Aetna@AetnaHelp31 Aug

@AnnieMsi_94 Annie, thank you for following. We've sent you a direct message with our contact information, so we can assist. Sincerely Christopher, AetnaHelp 530 views · 0 likes · 0 reposts · 0 replies Open on X →

Aetna@AetnaHelp6 Aug

@deanngan Hi Deb, thank you for following. We've sent you a direct message with our contact information, so we can assist. Sincerely Christopher, AetnaHelp 610 views · 0 likes · 0 reposts · 0 replies Open on X →

Aetna@AetnaHelp10 Jul

@chiluvs1 Chimére, thank you for following. We've sent you a direct message with our contact information, so we can assist. Sincerely Christopher, AetnaHelp 409 views · 0 likes · 0 reposts · 1 replies Open on X →

Against accounts of the same size

4 posts from the last 90 days, next to the 10K–100K follower range. right around the median for its follower range.

Median views492this account924median for 10K–100K

Reach, %2.82%this account3.62%median for 10K–100K

Engagement, %0.00%this account1.52%median for 10K–100K

Metric	This account	Median for 10K–100K	Ratio
Median views per post	492	924	0.53×
Reach (views ÷ followers)	2.82%	3.62%	0.78×
Engagement rate	0.00%	1.52%	0.00×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

40910 Jul

6106 Aug

53031 Aug

4533 Sep

33717 Sep

Last 5 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.24%10 Jul

0.00%6 Aug

0.00%31 Aug

0.00%3 Sep

0.00%17 Sep

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.52%.

What the audience does

Replies100.0%1 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.