Ask Spectrum

@Ask_Spectrum · United States · joined 28 Jan 2009

Spectrum's support team. For other Spectrum info follow @GetSpectrum. Please restrict private info to DM's. Spectrum's privacy policies at https://t.co/5Aa3UGRr2M

153 068Followers

22 295Following

880 784Posts total

56.6KViews on collected posts

Latest posts

Ask Spectrum@Ask_Spectrum20 Aug

We're excited to welcome @CoxHelp to @Ask_Spectrum! Stay tuned, we'll keep you posted every step of the way Learn more at https://t.co/JZp6kzVwOr https://t.co/3Zs4awotzk

10.1K views · 5 likes · 2 reposts · 13 replies Open on X →

Ask Spectrum@Ask_Spectrum19 Aug

Hawaii customers, we continue to assess damage to our network caused by Hurricane Lala. Our service interruptions are largely aligned with power outages impacting the area. We have already started to make the necessary repairs to our network wherever we have access, and it is 8.5K views · 4 likes · 1 reposts · 3 replies Open on X →

Ask Spectrum@Ask_Spectrum14 Aug

Hawaii customers- we're actively monitoring weather conditions ahead of Tropical Storm Lala, which is expected to bring high winds and tropical storm conditions to your area. We are staging crews now so we can respond as quickly as possible. We work closely with local power 10.7K views · 6 likes · 1 reposts · 10 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

@Ask_Spectrum This is terrific!! Thank you 76 views · 1 likes · 0 reposts · 0 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

Locations - Menasha Hart Park near Appleton Rd. Smith Park Lake Edge Learning Center Menasha High School Jefferson Park Elizabeth Court Apartments Plank Rd Stop-N-Go Doty Island (2 Locations) Appleton Palisades Park 2.7K views · 0 likes · 0 reposts · 1 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

To support the community in the wake of last week’s tornado, Spectrum has activated 10 WiFi trailers and opened more than 1,800 WiFi Access Points across the Menasha/Fox Valley Region to help community members stay connected as they file damage claims, conduct business and https:

12.2K views · 14 likes · 3 reposts · 13 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

@Ask_Spectrum No internet for NYC. This has been happening since August 1st…. 236 views · 4 likes · 0 reposts · 1 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

@Ask_Spectrum Spectrum internet is down here. I'd watch TV on your overpriced service but apparently that's down too 549 views · 7 likes · 0 reposts · 2 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

@Ask_Spectrum Spectrum TV wants my username and won't let me in. 336 views · 4 likes · 0 reposts · 1 replies Open on X →

Ask Spectrum@Ask_Spectrum4 Aug

The issue with our Spectrum TV app is still ongoing for customers using Xumo boxes. It has been resolved for all other platforms. If you're still experiencing app issues on other devices, please let us know. 11.2K views · 12 likes · 1 reposts · 29 replies Open on X →

Against accounts of the same size

10 posts from the last 90 days, next to the 100K–1M follower range. shown widely, but few of those viewers react.

Median views5 632this account4 856median for 100K–1M

Reach, %3.68%this account1.80%median for 100K–1M

Engagement, %0.32%this account1.32%median for 100K–1M

Metric	This account	Median for 100K–1M	Ratio
Median views per post	5 632	4 856	1.16×
Reach (views ÷ followers)	3.68%	1.80%	2.04×
Engagement rate	0.32%	1.32%	0.24×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

11.2K4 Aug

336

549

236

12.2K

2.7K

10.7K14 Aug

8.5K19 Aug

10.1K20 Aug

Last 10 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.39%4 Aug

1.49%

1.64%

2.12%

0.25%

0.04%

1.32%

0.17%14 Aug

0.09%19 Aug

0.22%20 Aug

Reactions — likes, reposts, replies and quotes — divided by views. Median for 100K–1M accounts is 1.32%.

What the audience does

Likes39.0%57 in total

Reposts5.5%8 in total

Replies50.0%73 in total

Quotes3.4%5 in total

Bookmarks2.1%3 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

Latest posts

Against accounts of the same size

Growth & engagement

Views per post

Engagement rate per post

What the audience does

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