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Chewy

@Chewy · joined 27 May 2011

For food, meds and expert care. For life with pets, there's Chewy.

76 191Followers
4 982Following
235 040Posts total
746KViews on collected posts

Latest posts

@Chewy @heartxchen When someone messes up I let em know, but when I read this, you need to be applauded. Thank you. 48 views · 2 likes · 0 reposts · 0 replies Open on X →
@Chewy @heartxchen https://t.co/ySuBROdqjl 38 views · 2 likes · 0 reposts · 0 replies Open on X →
@Chewy @heartxchen Bravo! 👏🏼 33 views · 1 likes · 0 reposts · 0 replies Open on X →
THIS is how you earn a customer for life. A woman called Chewy after a $70 bag of prescription dog food arrived three days after her dog died. She expected return labels, shipping fees, and a hassle. Instead, Chewy refunded every penny, told her to donate the food to a local h
264.6K views · 22.7K likes · 4.1K reposts · 1.4K replies Open on X →
A woman received an automated $70 delivery of prescription dog food on her front porch. Her dog had died three days earlier. Grieving and overwhelmed, she called Chewy customer support asking if she could ship the unopened bag back for a refund. Most ecommerce companies would 410.1K views · 14.2K likes · 2.3K reposts · 1K replies Open on X →
@heartxchen Of course, we're always happy to help! You thought we wouldn't answer your distress call? (Or rather, your hungry cats'?) 23.2K views · 9 likes · 0 reposts · 11 replies Open on X →
@JustySilverman We just responded to your last direct message, Justin. Feel free to reply at anytime. 22.1K views · 4 likes · 0 reposts · 0 replies Open on X →
@terrellgwashere Hello, Terrell. We're sorry how your order arrived and have reached out via DM to help. 18.1K views · 4 likes · 0 reposts · 0 replies Open on X →
@RodriguezJ64726 We're currently experiencing technical difficulties and are unable to reply to your direct message, Joseph. If you would please reach out to us by Instagram, Facebook, or X/Twitter DM, we'll take a closer look at your experience to ensure it is addressed. 5.4K views · 4 likes · 0 reposts · 0 replies Open on X →
Chewy @Chewy
@ninja_CE We're so sorry to hear about your loss. Sending all our love, always. 🤍 2.3K views · 1 likes · 0 reposts · 2 replies Open on X →

Against accounts of the same size

6 posts from the last 90 days, next to the 10K–100K follower range. shown far beyond its own audience, and the audience reacts.

Median views11 632this account989median for 10K–100K
Reach, %15.27%this account3.56%median for 10K–100K
Engagement, %4.25%this account1.92%median for 10K–100K
MetricThis accountMedian for 10K–100KRatio
Median views per post11 63298911.8×
Reach (views ÷ followers)15.27%3.56%4.29×
Engagement rate4.25%1.92%2.21×

Others in this range →   Compare with another account →   How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

2.3K20 Mar
5.4K2 Mar
18.1K6 May
22.1K25 May
23.2K25 Jun
410.1K31 Aug
264.6K
331 Sep
38
48

Last 10 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.13%20 Mar
0.07%2 Mar
0.02%6 May
0.02%25 May
0.09%25 Jun
4.34%31 Aug
10.64%
3.03%1 Sep
5.26%
4.17%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.92%.

What the audience does

Likes80.1%36 873 in total
Reposts14.0%6 460 in total
Replies5.3%2 434 in total
Quotes0.5%242 in total
Bookmarks0.0%3 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

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