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CitizensAdvice

@CitizensAdvice · England and Wales · joined 25 Nov 2008

We are the people’s champion - a charity here for you with practical advice you can really trust, when you really need it. Our team monitors here Mon-Fri, 9-5.

99 112Followers
2 969Following
42 642Posts total
15.8KViews on collected posts

Latest posts

#WeAreCitizensAdvice, a charity giving people the knowledge and confidence they need to find their way forward 💙 This week we’re sharing more about who we are, what we do and what makes us #ThePeoplesChampion 👉 Stay tuned to see what we get up to! https://t.co/kYl9bYAvtW
The image features a blue background with the hashtag "#WeAreCitizensAdvice" at the top. Below, large text reads "Free Confidential Impartial" in yellow. At the bottom, there's the Citizens Advice logo, which is a white circle with "citizens advice" in blue text, followed by the words "The people's champion".
899 views · 11 likes · 9 reposts · 1 replies Open on X →
💧 Your water company must provide a constant supply of water. It’s important to know what if you’re entitled to compensation if your water supply is interrupted. Our advice can help ⤵️ https://t.co/ZDcdlkDazL https://t.co/Dqu18UkU74
A person is pouring liquid into a glass by a kitchen sink. The background is a modern kitchen with a window. Large text reads: "Interruptions to your water supply?"
1.2K views · 14 likes · 10 reposts · 1 replies Open on X →
Did you know? We are a charity! Our network offers confidential advice online, over the phone, and in person, for free. In 2024-25 we helped over 2.71 million people with one-to-one advice. Find out more about us here ⤵️ https://t.co/zT126M3fCR #InternationalDayofCharity ht
A person is sitting at a desk with a computer, wearing a lanyard. A "Citizens Advice" logo is in the top right corner. The text "Did you know?" is at the bottom.
1.4K views · 18 likes · 18 reposts · 1 replies Open on X →
Today marks 87 years since Citizens Advice was founded in 1939! A lot has changed in that time, but our purpose hasn't... We are the people’s champion - a charity working for the whole of society, whoever you are, whatever your problem 💙 #WeAreCitizensAdvice https://t.co/nF6pzS
1:18
2.2K views · 26 likes · 17 reposts · 0 replies Open on X →
@CitizensAdvice How ridiculous that, when phoning the CA national helpline and asked to give my postcode, I couldn't be put through to speak to someone. Then, when calling the number on your Preston website, I have to go through the same thing, or, if I select an option that puts 37 views · 0 likes · 0 reposts · 1 replies Open on X →
@CitizensAdvice https://t.co/z2ZbOFbcwd
103 views · 22 likes · 0 reposts · 0 replies Open on X →
@CitizensAdvice Warrington CA has certainly made a positive impact on my life with their help. Always very grateful to all 138 views · 2 likes · 0 reposts · 0 replies Open on X →
“I love working behind the scenes to make the magic happen” We think our people are pretty special. People like Leanne from Citizens Advice Liverpool. Leanne is a people’s champion. Read Leanne’s story ⤵️ https://t.co/HoGKuJNSL5 https://t.co/8ObmTbzI4U
Image of Leanne from Citizens Advice Liverpool in a white frame. Text underneath the image reads: 'Leanne champions giving everyone a voice'. The Citizens Advice logo sits in the bottom left hand corner with the text 'We are Citizens Advice. The people's champion'
9.8K views · 22 likes · 32 reposts · 19 replies Open on X →

Against accounts of the same size

4 posts from the last 90 days, next to the 10K–100K follower range. reaches fewer people than peers of the same size.

Median views1 300this account954median for 10K–100K
Reach, %1.31%this account3.34%median for 10K–100K
Engagement, %2.17%this account1.90%median for 10K–100K
MetricThis accountMedian for 10K–100KRatio
Median views per post1 3009541.36×
Reach (views ÷ followers)1.31%3.34%0.39×
Engagement rate2.17%1.90%1.14×

Others in this range →   Compare with another account →   How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

9.8K9 Sep
138
10319 Nov
3715 Jan
2.2K4 Sep
1.4K5 Sep
1.2K6 Sep
8997 Sep

Last 8 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.75%9 Sep
1.45%
21.36%19 Nov
2.70%15 Jan
1.98%4 Sep
2.73%5 Sep
2.01%6 Sep
2.34%7 Sep

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.90%.

What the audience does

Likes51.1%115 in total
Reposts38.2%86 in total
Replies10.2%23 in total
Quotes0.4%1 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

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