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Cox Customer Care

@CoxHelp · joined 21 Jul 2008

Cox is now Spectrum. Follow along at @Ask_Spectrum Please restrict private info to DM's. Spectrum's privacy policies at https://t.co/vozj1yY94r

45 318Followers
42 041Following
511 966Posts total
17.4KViews on collected posts

Latest posts

Hi Cox followers, it's time to make the move. Interested in learning more? Please join us at our new home on @Ask_Spectrum https://t.co/KRHwG03SJJ
1.6K views · 3 likes · 0 reposts · 3 replies Open on X →
@AlexWalason Hello. My apologies for the ongoing service issue. I would like to investigate and provide any information that's available. To start in a DM please provide the full name, complete address and pin associated with the account. -L.L. 1.7K views · 0 likes · 0 reposts · 2 replies Open on X →
@TimmyTimTimQ I understand you're tired, but before you leave, can you please confirm the date and time that works? I cannot make that decision for you. Thank you! 2.8K views · 0 likes · 0 reposts · 0 replies Open on X →
@TimmyTimTimQ I can have a tech out as soon as Friday from 1-3pm, 3-5pm, or 5-7pm. Please let us know if this date, and what time works best for you? -Julian 1.7K views · 0 likes · 0 reposts · 1 replies Open on X →
@CoxHelp Spectrum Internet service has no data caps. When can we expect that policy to apply to our Cox service? 658 views · 5 likes · 0 reposts · 3 replies Open on X →
@CoxHelp This whole merger made me lose my job. Had been looking for about 3 months, unemployed during that time. Got a job installing and fixing cox services locally. Asked my new boss if the merger should be worried about. "No." He said. I had the job 3 days, then everybodies l 228 views · 4 likes · 0 reposts · 0 replies Open on X →
@CoxHelp Looks like I am looking for a new ISP sooner than I had planned. 479 views · 8 likes · 0 reposts · 2 replies Open on X →
We're excited to welcome Cox to Spectrum! Trusted by millions to provide the seamless Internet, TV, and Mobile service you count on every day. Stay tuned, we'll keep you posted every step of the way. https://t.co/hQSIQfJfI2
8.3K views · 10 likes · 2 reposts · 38 replies Open on X →

Against accounts of the same size

8 posts from the last 90 days, next to the 10K–100K follower range. ordinary reach for its size, weaker reaction than most.

Median views1 651this account879median for 10K–100K
Reach, %3.64%this account3.22%median for 10K–100K
Engagement, %0.54%this account1.99%median for 10K–100K
MetricThis accountMedian for 10K–100KRatio
Median views per post1 6518791.88×
Reach (views ÷ followers)3.64%3.22%1.13×
Engagement rate0.54%1.99%0.27×

Others in this range →   Compare with another account →   How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

8.3K20 Aug
479
228
658
1.7K27 Aug
2.8K
1.7K30 Aug
1.6K3 Sep

Last 8 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.71%20 Aug
2.09%
1.75%
1.22%
0.06%27 Aug
0.00%
0.12%30 Aug
0.37%3 Sep

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.99%.

What the audience does

Likes30.9%30 in total
Reposts2.1%2 in total
Replies50.5%49 in total
Quotes9.3%9 in total
Bookmarks7.2%7 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

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