Dropbox Support

@DropboxSupport · San Francisco · joined 26 Jun 2009

Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at https://t.co/XkJW8Bf56m.

53 617Followers

26Following

169 326Posts total

9.1KViews on collected posts

Latest posts

Dropbox Support@DropboxSupport21 Aug

@DropboxSupport Fri AM: Dropbox down? Rare if so! Will not allow PDF upload to existing folder. Upload 50x per month. Started after most recent IOS update. Using iPhone. No MacBook access right now. Pls don't sent to Community Forum. 148 views · 0 likes · 0 reposts · 1 replies Open on X →

Dropbox Support@DropboxSupport19 Aug

@DropboxSupport Hi I am indeed of help with my fathers dropbox account. He has been very unwell and needs to stop his subscription. 51 views · 0 likes · 0 reposts · 2 replies Open on X →

Dropbox Support@DropboxSupport10 Aug

Have you added a recovery email to your Dropbox account yet? 🔒 It's a simple way to make getting back into your account easier if you ever lose access. Learn more in the Dropbox Community: https://t.co/rNDSvw5lU2 1.6K views · 2 likes · 0 reposts · 0 replies Open on X →

Dropbox Support@DropboxSupport7 Aug

Need to keep your work and personal Dropbox accounts separate? 💙 Learn how to link and unlink two Dropbox accounts, and switch between them with ease: https://t.co/FRvUYtNQnF https://t.co/wYB0cR6v2E

2.9K views · 2 likes · 0 reposts · 0 replies Open on X →

Dropbox Support@DropboxSupport5 Aug

New to Dropbox or want to brush up on the basics? 💙 Our free Dropbox Fundamentals course covers everything you need to get started, from storing files to sharing and collaborating: https://t.co/4nXifkni4I https://t.co/q4qxRBfBQn

1.1K views · 2 likes · 0 reposts · 0 replies Open on X →

Dropbox Support@DropboxSupport31 Jul

Need a better way to brainstorm, take notes, or collaborate with your team? 💙 Learn the basics of Dropbox Paper and start creating together: https://t.co/lzHUOQ8Q70 https://t.co/SnaBiRJhBP

970 views · 1 likes · 0 reposts · 0 replies Open on X →

Dropbox Support@DropboxSupport28 May

🕒 Support Hours Our team is here to help: Mon–Fri: 3 AM–7 PM CST Need help? Send us a DM or visit our Community Forum: https://t.co/oPWocaEXQ0 📷💬 https://t.co/J5MQRpcykv

2.3K views · 9 likes · 0 reposts · 15 replies Open on X →

Against accounts of the same size

6 posts from the last 90 days, next to the 10K–100K follower range. below its peers on both reach and engagement.

Median views1 016this account993median for 10K–100K

Reach, %1.89%this account3.86%median for 10K–100K

Engagement, %0.15%this account1.53%median for 10K–100K

Metric	This account	Median for 10K–100K	Ratio
Median views per post	1 016	993	1.02×
Reach (views ÷ followers)	1.89%	3.86%	0.49×
Engagement rate	0.15%	1.53%	0.10×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

2.3K28 May

97031 Jul

1.1K5 Aug

2.9K7 Aug

1.6K10 Aug

5119 Aug

14821 Aug

Last 7 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

1.04%28 May

0.10%31 Jul

0.19%5 Aug

0.07%7 Aug

0.12%10 Aug

3.92%19 Aug

0.68%21 Aug

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.53%.

What the audience does

Likes44.4%16 in total

Replies50.0%18 in total

Bookmarks5.6%2 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.