NiCE ✓

@NICELtd · joined 26 Apr 2009

NiCE powers AI-driven customer service, delivering automation & personalized experiences at scale.

14 821Followers

6 110Following

25 309Posts total

1.1KViews on collected posts

Latest posts

NiCE ✓@NICELtd19 Sep

@NICELtd Coverage, claims, appointments, and billing on one platform is powerful. Fragmented experiences usually start with fragmented systems. 3 views · 0 likes · 0 reposts · 0 replies Open on X →

NiCE ✓@NICELtd19 Sep

Customer experience the doctor ordered. What if every healthcare interaction just… worked? Watch Kristen Bell see how NiCE CX AI orchestrates coverage, claims, appointments, and billing on one unified AI platform: https://t.co/BeCmOgiEYW #TheNiCEeffect #createaNiCEworld https:/

1:00

220 views · 0 likes · 0 reposts · 1 replies Open on X →

NiCE ✓@NICELtd18 Sep

@NICELtd "AI is only part of the equation. The harder challenge is connecting people, processes, and data so insights actually translate into better customer experiences." 4 views · 0 likes · 0 reposts · 0 replies Open on X →

NiCE ✓@NICELtd17 Sep

The value of AI is in what you build around it. The people, the data, the processes. And a different way of thinking about how customer experiences get delivered. Our leaders share their take on what it takes to make all of it work together and deliver real value. What’s the h

1:18

299 views · 2 likes · 0 reposts · 3 replies Open on X →

NiCE ✓@NICELtd16 Sep

Our team is on the ground at Dreamforce. 👋 If you’re here, come find us at booth #109 to talk AI, CX and how organizations are putting Agentic AI to work across customer service. You can also get hands-on and build and test your own AI agent, or catch our experts on stage https

167 views · 1 likes · 0 reposts · 2 replies Open on X →

NiCE ✓@NICELtd14 Sep

Have an idea for an AI agent? Describe what you want to build and let your coding assistant help turn it into something you can test, refine and deploy. Now the fun question: what will you build? https://t.co/jW6K50Xsac https://t.co/eQM4x1alSG

0:55

218 views · 1 likes · 0 reposts · 1 replies Open on X →

NiCE ✓@NICELtd13 Sep

Every interaction creates intelligence. The leaders who orchestrate it gain an advantage. Join us for our 3-part webinar series starting September 16 with guest speakers from Metrigy, Opus, and Forrester. Register now: https://t.co/M7Y6RkomdZ https://t.co/fynOIDGIBW

0:20

189 views · 0 likes · 0 reposts · 0 replies Open on X →

Against accounts of the same size

7 posts from the last 90 days, next to the 10K–100K follower range. below its peers on both reach and engagement.

Median views189this account924median for 10K–100K

Reach, %1.28%this account3.62%median for 10K–100K

Engagement, %0.46%this account1.52%median for 10K–100K

Metric	This account	Median for 10K–100K	Ratio
Median views per post	189	924	0.20×
Reach (views ÷ followers)	1.28%	3.62%	0.35×
Engagement rate	0.46%	1.52%	0.30×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

18913 Sep

21814 Sep

16716 Sep

29917 Sep

418 Sep

22019 Sep

Last 7 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.00%13 Sep

0.92%14 Sep

1.80%16 Sep

1.67%17 Sep

0.00%18 Sep

0.45%19 Sep

0.00%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.52%.

What the audience does

Likes36.4%4 in total

Replies63.6%7 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.