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Safaricom Care

@Safaricom_Care · Nairobi, Kenya · joined 20 Jun 2011

Always delighted to assist you 24hrs, 7 days a week. For all your queries and support issues, talk to us or #ChatWithZuri: https://t.co/i833O1ozIg

2 130 462Followers
190 867Following
1 232 641Posts total
1.2MViews on collected posts

Latest posts

@Safaricom_Care Hi, i made a payment and notified it has been reversed couldn't be completed twice. My money has not yet been reversed and the person I sent the money too. Has not yet received it. Kindly assist 14 views · 1 likes · 0 reposts · 0 replies Open on X →
Get Ready!!! We’re dropping FREE airtime on our WhatsApp channel today so be on the lookout. Follow our channel, grab the airtime, and thank us later 👉 https://t.co/9y1aySphj6 #SafaricomCareWhatsappChannel 318.5K views · 127 likes · 54 reposts · 41 replies Open on X →
Zero shillings spent today! 📷 Grab your free airtime voucher right now on our official WhatsApp Channel: 📷 Click: https://t.co/Q6iSKpgz9N 📷 Hit "Follow" 📷 Claim your PIN & redeem on My OneApp! #SafaricomCareWhatsAppChannel 230.1K views · 50 likes · 36 reposts · 36 replies Open on X →
@Safaricom_Care My money is missing from my mpesa , zuri isn't helping. How does one lose money from their mpesa ? 1.2K views · 2 likes · 0 reposts · 2 replies Open on X →
@Safaricom_Care Mrudishe 20 bob for one gb one hour 2.6K views · 5 likes · 0 reposts · 3 replies Open on X →
@Safaricom_Care Siri told me to send a please call , but you didn't respond, that's not good service 703 views · 2 likes · 0 reposts · 0 replies Open on X →
Free Airtime Alert! Don't pay for your top-up today. We’ve got you covered on our WhatsApp Channel! Tap the below link, hit follow, grab your voucher code, and redeem it on My OneApp https://t.co/0LTUDvnOZN 📷 https://t.co/Q6iSKpgz9N #SafaricomCareWhatsAppChannel 319.3K views · 113 likes · 45 reposts · 67 replies Open on X →
Ijumaa Kareem! We’re dropping FREE airtime on our WhatsApp channel today so be on the lookout. Follow our channel, grab the airtime, and thank us later 👉 https://t.co/9y1aySphj6 #SafaricomCareWhatsappChannel 262.1K views · 85 likes · 24 reposts · 51 replies Open on X →
Stay connected to what matters! Join the Safaricom Care WhatsApp Channel for quick, useful tips and helpful updates tailored to your Safaricom experience. Join us here: https://t.co/9y1aySphj6 and discover a simpler, smoother way to get more from Safaricom. https://t.co/rygUHVR7
31.7K views · 37 likes · 58 reposts · 115 replies Open on X →

Against accounts of the same size

9 posts from the last 90 days, next to the 1M–10M follower range. shown widely, but few of those viewers react.

Median views31 700this account17 450median for 1M–10M
Reach, %1.49%this account0.80%median for 1M–10M
Engagement, %0.28%this account1.04%median for 1M–10M
MetricThis accountMedian for 1M–10MRatio
Median views per post31 70017 4501.82×
Reach (views ÷ followers)1.49%0.80%1.86×
Engagement rate0.28%1.04%0.27×

Others in this range →   Compare with another account →   How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

31.7K13 Aug
262.1K28 Aug
319.3K31 Aug
703
2.6K
1.2K
230.1K4 Sep
318.5K7 Sep
148 Sep

Last 9 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.67%13 Aug
0.06%28 Aug
0.07%31 Aug
0.28%
0.31%
0.33%
0.05%4 Sep
0.07%7 Sep
14.29%8 Sep

Reactions — likes, reposts, replies and quotes — divided by views. Median for 1M–10M accounts is 1.04%.

What the audience does

Likes43.2%422 in total
Reposts22.2%217 in total
Replies32.2%315 in total
Quotes0.3%3 in total
Bookmarks2.0%20 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

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