Des Traynor ✓

@destraynor · Dublin City, Ireland · joined 31 May 2007

Co-founder of @fin_ai (fka @intercom).

46 796Followers

1 484Following

29 721Posts total

277.5KViews on collected posts

Latest posts

Des Traynor ✓@destraynor18 Sep

This was great fun, very well received, and @gavinjoyce did a stellar demo. It’s only been 1 week but @salesforce customers are clearly absolutely loving what they see in @fin_ai. I also managed to be the one guest speaker who didn’t get frame-mogged by @Benioff (granted only 46.1K views · 155 likes · 5 reposts · 18 replies Open on X →

Des Traynor ✓@destraynor18 Sep

Watch Des Traynor (@destraynor), our Co-founder and Chief Strategy Officer introduce Fin at the SMB keynote at @Dreamforce. Showing exactly what Fin can do, with a Fin Voice demo, live and in front of thousands. Full video below 👇 https://t.co/ruqicb4bxh

9:29

74.3K views · 73 likes · 7 reposts · 5 replies Open on X →

Des Traynor ✓@destraynor12 Sep

Go raibh maith agat! 4.7K views · 97 likes · 1 reposts · 6 replies Open on X →

Des Traynor ✓@destraynor10 Sep

Fun times! Thanks to every customer, fan, reader, employee, and more. Excited for the next step too, see you all at Dreamforce! 22.3K views · 297 likes · 9 reposts · 25 replies Open on X →

Des Traynor ✓@destraynor10 Sep

It's a done deal! We have officially completed our acquisition of @Fin_AI! 🚀 By bringing their customer agent platform to Salesforce, we’re expanding customer choice with fast-to-deploy, autonomous service agents that resolve complex queries end to end across every channel. 40.9K views · 186 likes · 19 reposts · 9 replies Open on X →

Des Traynor ✓@destraynor3 Sep

Ireland has quietly become an excellent country for fine dining in the last 10 years. We have 18 x Michelin 1 star restaurants and 5 2 star restaurants. Additionally Ómós in Abbeyleix will (imho) become the pick of the bunch. (Disclosure: I'm a tiny investor in it) https://t.c

11.9K views · 132 likes · 3 reposts · 16 replies Open on X →

Des Traynor ✓@destraynor15 Jun

Today is very exciting day for us. I'm so happy and proud for what this means for every single one of our team who worked so hard, and I'm so incredibly thankful for everyone who supported us in any and every way along this journey, and also thankful to all our customers who 77.2K views · 655 likes · 13 reposts · 112 replies Open on X →

Against accounts of the same size

6 posts from the last 90 days, next to the 10K–100K follower range. shown widely, but few of those viewers react.

Median views31 632this account1 019median for 10K–100K

Reach, %67.60%this account3.98%median for 10K–100K

Engagement, %0.91%this account1.55%median for 10K–100K

Metric	This account	Median for 10K–100K	Ratio
Median views per post	31 632	1 019	31.0×
Reach (views ÷ followers)	67.60%	3.98%	17.0×
Engagement rate	0.91%	1.55%	0.59×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

77.2K15 Jun

11.9K3 Sep

40.9K10 Sep

22.3K

4.7K12 Sep

74.3K18 Sep

46.1K

Last 7 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

1.01%15 Jun

1.27%3 Sep

0.54%10 Sep

1.48%

2.22%12 Sep

0.12%18 Sep

0.39%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.55%.

What the audience does

Likes79.9%1 595 in total

Reposts2.9%57 in total

Replies9.6%191 in total

Quotes0.7%13 in total

Bookmarks7.0%140 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.