Fin
@fin_ai · San Francisco · joined 31 Mar 2011
Fin is the Customer Agent company delivering perfect customer experiences.
45 268Followers
1 311Following
16 958Posts total
339.9KViews on collected posts
Latest posts
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You won't win unless you're willing to fundamentally disrupt the way you do things.
At the CX Leaders Lounge, Brian Donohue, VP of Product shared the big bets we made with Fin – and why you need to disrupt the way you work, the way your org is set up, and how you operate to http
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0:37
We surveyed 1,000+ end-users and measured how they felt before and after watching an AI Agent resolve a real query. Their responses revealed a lot about trust, transparency, and what end users actually want.
This week, on September 23, we’re going deep into the data with:
→ htt
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@Dreamforce is over. Thanks to everyone who packed out our booth over the three days and attended our leader sessions. We delivered more demos than ever before.
Huge shout out to everybody in the Fin team, that made Fin at Dreamforce happen.
Next stop, Pioneer – the summit http
1.1K views · 13 likes
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1:10
Julia spent the week on the ground at @Dreamforce, showing exactly how Fin looks and how easy it is to set up for every business – no matter the size or scale.
Discover how @Kalshi were able to deploy Fin only 10 days before the Super Bowl, their biggest moment of the year, via
1.1K views · 10 likes
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0:23
Today Fin officially joins @Salesforce.
It’s a huge moment for us. Fin was the very first AI Agent for CX and started an entirely new category. Today Fin is the highest performing Customer Agent on the market, running on our custom AI models trained specifically for CX, and http
132.1K views · 160 likes
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A month from today, Fin will host Pioneer, taking place at The Regency Ballroom in San Francisco and streaming live globally.
Now in its third year, Pioneer brings together the opinions and CX expertise of some of the fastest growing companies in the world, including https://t.c
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Watch the full Monitors: Issues product update video here:
https://t.co/7LR5t5GP4O
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We’ve now shipped Issues, a feature within Monitors that lets you log a problem the moment you spot it, and track it until it’s fixed.
With Issues, all the information you need is compiled into one view: the status, priority, who owns the fix, and how many customer reports are h
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1:25
Nuuly's AI Agent saved them $359,000 in six months. They spent it on raises.
Fin now closes 35% of @nuuly's 80,000 monthly conversations end-to-end: pauses, cancelations, and refunds (work that used to mean a teammate cross-checking three systems by hand) done automatically in h
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Shannon Magiera leads operations at @Kalshi , where support volume is heading for 2M conversations a year.
With a team of just six people, Shannon rebuilt the operation around AI. “We didn’t want to turn into a 200-person call center. That just doesn’t align with Kalshi’s values
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@fin_ai @salesforce @eoghan every team that built on fin's api just became a salesforce customer by transitivity. that's the quiet part of an agent acquisition: your vendor's vendor changed and your roadmap inherited a migration nobody scheduled. how long do the standalone apis s
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@fin_ai @salesforce @eoghan congrats! curious to see if the Fin pricing model will expand into salesforce
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@fin_ai @salesforce @eoghan you mean intercome ? https://t.co/G5x9U0NReH
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GIF
Big news: Fin is joining @Salesforce.
We built the #1 AI Customer Agent, and Salesforce has the reach to help us bring it to the world.
Read more from our CEO @eoghan here: https://t.co/3rnEQ5cdMX https://t.co/KgwqXmdmN7
196.4K views · 569 likes
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Against accounts of the same size
10 posts from the last 90 days, next to the 10K–100K follower range. below its peers on both reach and engagement.
Median views862this account924median for 10K–100K
Reach, %1.91%this account3.62%median for 10K–100K
Engagement, %0.46%this account1.52%median for 10K–100K
| Metric | This account | Median for 10K–100K | Ratio |
|---|---|---|---|
| Median views per post | 862 | 924 | 0.93× |
| Reach (views ÷ followers) | 1.91% | 3.62% | 0.53× |
| Engagement rate | 0.46% | 1.52% | 0.30× |
Others in this range → Compare with another account → How these benchmarks are built →
Growth & engagement
How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.
Views per post
196.4K15 Jun
2.1K
2.4K
651
8722 Sep
8533 Sep
9164 Sep
166
6807 Sep
132.1K10 Sep
1.1K18 Sep
1.1K19 Sep
38121 Sep
112
Last 14 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.
Engagement rate per post
0.33%15 Jun
0.19%
0.12%
0.15%
0.46%2 Sep
0.47%3 Sep
0.87%4 Sep
0.00%
0.44%7 Sep
0.16%10 Sep
1.23%18 Sep
1.76%19 Sep
0.26%21 Sep
0.89%
Reactions — likes, reposts, replies and quotes — divided by views. Median for 10K–100K accounts is 1.52%.
What the audience does
Likes74.4%771 in total
Reposts5.9%61 in total
Replies4.3%45 in total
Quotes4.3%45 in total
Bookmarks11.0%114 in total
Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.
The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.
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Frequently asked questions about @fin_ai
How many followers does @fin_ai have?
45 268 followers.
How many posts has @fin_ai published?
16 958 posts.
How do posts by @fin_ai perform?
Collected posts: 14. Views: 339 931. Likes: 771.