Ola Support

@ola_supports · India · joined 03 Jun 2014

@Olacabs India Support Crew. For any query, feedback & concerns, tweet or DM to us anytime. We are here to help round the clock.

121 678Followers

5Following

835 822Posts total

22.6KViews on collected posts

Latest posts

Ola Support@ola_supports15 Aug

@ola_supports @ShataneekB84231 Hey, did you guys stopped responding to consumer complaints.. i have messaged you why my query is inanswered 125 views · 1 likes · 0 reposts · 1 replies Open on X →

Ola Support@ola_supports10 Aug

@ola_supports @ShataneekB84231 That' s not included toll charges Excludes only 211 views · 0 likes · 0 reposts · 1 replies Open on X →

Ola Support@ola_supports10 Aug

@ShataneekB84231 Thank you for sharing the details. Rest assured, your concern has been escalated to our relevant team and they will get back to you with an update shortly. 4.9K views · 1 likes · 1 reposts · 32 replies Open on X →

Ola Support@ola_supports31 Jul

@ola_supports @Ishita7492 Very disappointed with my trip yesterday afternoon (CRN: 11118834187). The driver made us wait for 20–30 minutes to refill CNG during the ride. This should have been done before accepting the trip. Such delays are unacceptable and caused unnecessary inco 98 views · 1 likes · 0 reposts · 2 replies Open on X →

Ola Support@ola_supports29 Jul

@ola_supports @Ishita7492 @olacabs when are you giving my refund. I am waiting since 20 . Fraudster s https://t.co/ammPtJys8H

52 views · 2 likes · 1 reposts · 3 replies Open on X →

Ola Support@ola_supports21 Jul

@ola_supports @Ishita7492 CRN 11084369623Hi i am on my ride from Delhi to Rewari. The driver is refusing to turn on the AC, claiming that AC is not @Olacabs included in this booking. As per Ola policy, AC is mandatory for all rides. Please intervene immediately and instruct the 105 views · 1 likes · 0 reposts · 1 replies Open on X →

Ola Support@ola_supports21 Jul

@Ishita7492 Thank you for sharing the details. Rest assured, your concern has been escalated to our relevant team and they will get back to you with an update shortly. 5.6K views · 0 likes · 1 reposts · 16 replies Open on X →

Ola Support@ola_supports19 Jul

@lazybunny92 Thank you for sharing the details. Rest assured, your concern has been escalated to our relevant team and they will get back to you with an update shortly. 4.8K views · 0 likes · 0 reposts · 6 replies Open on X →

Ola Support@ola_supports12 Jul

@SumitNihalani08 Hi, your details are important for us to better assist you. Please share them via DM and we'll get back to you with an update. 3.8K views · 1 likes · 0 reposts · 3 replies Open on X →

Ola Support@ola_supports11 Jul

@rajgtaraja Thank you for sharing the details. Rest assured, your concern has been escalated to our relevant team and they will get back to you with an update shortly. 3K views · 0 likes · 0 reposts · 0 replies Open on X →

Against accounts of the same size

10 posts from the last 90 days, next to the 100K–1M follower range. below its peers on both reach and engagement.

Median views1 582this account6 277median for 100K–1M

Reach, %1.30%this account1.78%median for 100K–1M

Engagement, %0.58%this account1.12%median for 100K–1M

Metric	This account	Median for 100K–1M	Ratio
Median views per post	1 582	6 277	0.25×
Reach (views ÷ followers)	1.30%	1.78%	0.73×
Engagement rate	0.58%	1.12%	0.52×

Others in this range → Compare with another account → How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

3K11 Jul

3.8K12 Jul

4.8K19 Jul

5.6K21 Jul

105

5229 Jul

9831 Jul

4.9K10 Aug

211

12515 Aug

Last 10 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.00%11 Jul

0.11%12 Jul

0.13%19 Jul

0.30%21 Jul

1.90%

11.54%29 Jul

3.06%31 Jul

0.69%10 Aug

0.47%

1.60%15 Aug

Reactions — likes, reposts, replies and quotes — divided by views. Median for 100K–1M accounts is 1.12%.

What the audience does

Likes9.2%7 in total

Reposts3.9%3 in total

Replies85.5%65 in total

Bookmarks1.3%1 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.