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DellCares

@DellCares · Austin TX · joined 29 Sep 2008

Dell's Social Media 24X7 Global Support. We're here to listen, help & provide proactive info to our customers. Order Status: https://t.co/ES8yuC4IJm

133 354Followers
53 157Following
383 574Posts total
39.5KViews on collected posts

Latest posts

@congruitytime Dear Customer, Thank you for contacting Dell. We have raised your case with our internal team for review and investigation. We will share an update with you within 1-2 business days. Kind regards, Dell Support 1.8K views · 1 likes · 1 reposts · 1 replies Open on X →
💾 Hard drive issues? Step 1️⃣: Check if your system’s #BIOS detects the drive. 👉Here’s how: https://t.co/D7ziFzurBA 💡 Like quick tech tips? 🔔 Follow us for smart fixes & updates! #DellTips https://t.co/bnnUcpsmnJ
Verify Hard Drive is Detected in BIOS
819 views · 0 likes · 0 reposts · 1 replies Open on X →
@87xysr Hi, Thank you for contacting Dell. We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you. Regards. 1.6K views · 0 likes · 0 reposts · 1 replies Open on X →
@DellCares Sure 16 views · 0 likes · 0 reposts · 1 replies Open on X →
@shahharshp Hi there, I hope you’re doing well. Thank you for staying connected. I'm Samanta from the Dell Social Media team, and I will be assisting you. 1.9K views · 0 likes · 0 reposts · 1 replies Open on X →
@DellCares My experience with the faulty laptop you sent me is a disaster. been more than a month trying to get a refund or some support unsuccesfully. Where and how can I escalate this issue? 310 views · 4 likes · 0 reposts · 4 replies Open on X →
🖥️ Not sure where to set up your new #Dell PC? 👇 Our agents have some tips on where to set up your system. Tap here for maintenance tips for your new #Dell PC: 👉 https://t.co/dvx8sbIkgF 👈 #DellTips #TechTips https://t.co/OXf1EDPDYK
0:32
33K views · 33 likes · 8 reposts · 198 replies Open on X →

Against accounts of the same size

5 posts from the last 90 days, next to the 100K–1M follower range. ordinary reach for its size, weaker reaction than most.

Median views1 608this account6 020median for 100K–1M
Reach, %1.21%this account1.61%median for 100K–1M
Engagement, %0.12%this account1.04%median for 100K–1M
MetricThis accountMedian for 100K–1MRatio
Median views per post1 6086 0200.27×
Reach (views ÷ followers)1.21%1.61%0.75×
Engagement rate0.12%1.04%0.12×

Others in this range →   Compare with another account →   How these benchmarks are built →

Growth & engagement

How the posts we collected actually performed: views and reaction rate post by post, what the audience did with them, and where the follower count goes.

Views per post

33K10 Aug
31014 Oct
1.9K9 Sep
16
1.6K
819
1.8K

Last 7 collected posts, oldest on the left. The scale is logarithmic: one post can outrun the rest a hundred times over.

Engagement rate per post

0.72%10 Aug
2.58%14 Oct
0.05%9 Sep
6.25%
0.06%
0.12%
0.17%

Reactions — likes, reposts, replies and quotes — divided by views. Median for 100K–1M accounts is 1.04%.

What the audience does

Likes14.6%38 in total
Reposts3.5%9 in total
Replies79.6%207 in total
Bookmarks2.3%6 in total

Share of every reaction we collected for this account. Replies mean argument, reposts mean endorsement, bookmarks mean the post was worth keeping.

The follower curve appears once this account has two daily snapshots — we take one a day, and this one is on its first.

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